Privacy Policy

At ARIYA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit or make a purchase through our website.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you browse our website, create an account, place an order or contact us, we may collect information such as:

Full name
Contact details, including email address and telephone number
Billing and delivery address
Order and transaction information
Account information
Information you provide when contacting us
Website usage and technical information, such as IP address, browser type and device information

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

Your personal information may be used to:

Process and fulfil your orders
Arrange delivery of purchased products
Process payments and transactions
Communicate with you regarding your orders
Respond to enquiries and customer support requests
Manage your account
Improve our website, products and services
Send marketing communications where you have provided appropriate consent
Prevent fraud, abuse or unauthorised activity
Comply with applicable legal and regulatory requirements

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

ARIYA does not ordinarily store your full credit or debit card details on its own servers. Payment information is handled by the relevant payment service provider in accordance with its own privacy and security policies.

4. Sharing Your Information

We do not sell or rent your personal information.

Where necessary, we may share relevant information with trusted third-party service providers who assist us with operating our business, including:

Payment service providers
Courier and delivery companies
Website hosting and technical service providers
Website analytics and marketing providers
Professional or legal advisers
Government or regulatory authorities where legally required

These parties will only receive information reasonably necessary for them to perform their services or where disclosure is required by law.

5. Cookies

Our website may use cookies and similar technologies to improve functionality, understand how visitors use our website and provide a better browsing experience.

Cookies may be used to remember preferences, maintain shopping cart functionality, understand website traffic and improve our services.

You can adjust your browser settings to refuse or delete cookies. Please note that disabling certain cookies may affect some website functionality.

6. Marketing Communications

Where permitted by law and where you have provided the necessary consent, we may use your contact information to send you information about new collections, promotions, products and other ARIYA updates.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or contacting us directly.

7. Protection of Your Information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, to provide our services, maintain appropriate business and transaction records, resolve disputes, enforce agreements and comply with applicable legal obligations.

9. Your Rights

Subject to applicable law, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally permitted
Object to certain uses of your personal information
Withdraw consent where processing is based on consent
Request information about how your personal information is processed

To exercise any applicable rights, please contact us using the details provided below.

10. Third-Party Websites

Our website may contain links to third-party websites or services. ARIYA is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

11. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent. If you believe that a child has provided us with personal information without the necessary consent, please contact us so that we can take appropriate steps.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

Any updated version will be published on this page with the relevant revision date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.